Client Assistance

Activities and Events

Aging is increasingly complex and living in a fast-paced society is not easy. Seniors and their families benefit significantly from a single organization dedicated to helping them meet all the challenges they face. Berks Encores staff, along with its volunteers, work tirelessly to assist people in filing their income taxes, accessing a myriad of government benefit programs, understanding and selecting the appropriate prescription drug plan under Medicare Part D.

In 2008, trained staff and volunteers served 4,612 seniors calling for assistance through the APPRISE Program for insurance related needs. Issues handled by the APPRISE program range from health insurance counseling for people over age 60, Medicare, HMOs, supplemental insurance, medical assistance, and long-term care insurance. In addition, 926 eligible seniors received Produce Vouchers in association with the PA Department of Agriculture. We also provide assistance with rent and property tax rebates, PACE (prescription assistance), LIHEAP (fuel assistance), and free notary service.

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Senior Services Help


Berks Encore is pleased to present this Resource Directory, which will assist you in accessing programs and services, as well as providing County, State and Federal points of contact. We hope that this directory will also serve as a quick telephone reference in serving your needs.

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GOVERNMENT

LOCAL

BERKS COUNTY COMMISSIONERS 610-478-6100
ELECTION SERVICES/VOTER REGISTRATION 610-478-6490
PROTHONOTARY OFFICE 610-478-6970
RECORDER OF DEEDS 610-478-3380
REGISTER OF WILLS 610-478-6600
SHERIFF 610-478-6240
TAX CLAIM BUREAU 610-478-6625

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STATE

GOVERNOR TOM CORBETT 800-932-0784
LIEUTENANT GOVERNOR 717-787-3300
PENNSYLVANIA DEPARTMENT OF AGING 717-783-8975

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HEALTH ORGANIZATIONS

ALS ASSOCIATION 877-434-7441
ALZHEIMERS ASSOCIATION 610-375-4990
AMERICAN CANCER SOCIETY 610-921-2328
AMERICAN DIABETES ASSOCIATION 610-375-6202
AMERICAN HEART ASSOCIATION 610-678-8871
AMERICAN LUNG ASSOCIATION 610-373-0253
AMERICAN RED CROSS 610-375-4383
ARTHRITIS FOUNDATION 610-375-0832
ASSOCIATION FOR RETARDED CITIZENS OF BERKS COUNTY 610-603-0227
BERKS COUNTY ASSOCIATION FOR THE BLIND 610-375-8407
BERKS DEAF & HARD OF HEARING SERVICES 610-685-4520
BERKS COUNTY MEDICAL SOCIETY 610-375-6555
MENTAL HEALTH ASSOCIATION OF READING AND BERKS COUNTY 610-775-3000
NATIONAL MULTIPLE SCLEROSIS SOCIETY 610-376-1309

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HOUSING

BERKS COMMUNITY ACTION PROGRAM (BCAP) 610-376-6571
BERKS COUNTY COMMUNITY DEVELOPMENT
(REHABILITATION)
610-478-6325
BERKS COUNTY HOUSING AUTHORITY (subsidized) 610-582-1526
BERKS COUNTY OFFICE OF AGING
(listing of senior citizen subsidized apartment complexes)
610-478-6500
BERKS ENCORE
(listing of senior citizen subsidized apartment complexes)
610-374-3195

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EMERGENCY HOUSING

BERKS WOMEN IN CRISIS 610-372-4065
HOPE RESCUE MISSION 610-375-4224
OPPORTUNITY HOUSE 610-374-4696
NEIGHBORHOOD HOUSING SERVICES OF READING 610-372-8433
READING HOUSING AUTHORITY 610-775-4813

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INFORMATION & REFERRAL

APPRISE HOTLINE (Health Insurance Counseling) 800-783-7067
BANKING COMPLAINTS 800-722-2657
BERKS COUNTY OFFICE OF AGING 610-478-6500
BERKS ENCORE (610) 374-3195
BERKS COMMUNITY ACTION PROGRAM (BCAP) 610-376-6571
CONSUMER PROTECTION 800-441-2555
COUNTY BOARD OF ASSISTANCE
(Medical Assistance, food stamps)
610-736-4211
DEPARTMENT OF HEALTH 610-378-4352
INTERNAL REVENUE SERVICE 610-320-5154
LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) 610-736-4228
MEDICAID HOTLINE 800-433-1324
MEDICARE HOTLINE 800-633-4227
PACE HOTLINE 800-225-7223
PENNSYLVANIA TAXPAYER ASSISTANCE (State taxes only) 610-378-4401
PUBLIC UTILITY COMMISSION 800-782-1110
QUALITY INSIGHTS (Formerly KEPRO) 877-346-6180
SOCIAL SECURITY 800-772-1213

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LEGAL SERVICES

AARP LEGAL ASSISTANCE 800-262-5297
BERKS COUNTY BAR ASSOCIATION 610-373-0256
BERKS COUNTY DISTRICT ATTORNEY CRIME VICTIM SERVICES 610-478-6000
BERKS COUNTY PUBLIC DEFENDERS 610-478-6650
BERKS WOMEN IN CRISIS 610-372-4065
LAWYER REFERRAL SERVICE 610-375-4591
MOTHERS AGAINST DRUNK DRIVING (MADD) 610-376-6233
MIDPENN LEGAL SERVICES 617-376-8656
SENIOR LAW HELPLINE 877-727-7529

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SERVICES

ABILITIES IN MOTION (AIM) 610-376-0010
ADULT PROTECTIVE SERVICES 610-478-6500
BERKS COUNTY OFFICE OF AGING
(lists provided for Nursing Facilities, Personal Care Boarding Homes,
Housing, Hospice, Adult Day Care, Personal Response Systems,
Medical Equipment And Supplies, Home Care)
610-478-6500
BERKS ENCORE (610) 374-3195
BERKS COUNTY MENTAL HEALTH/MENTAL RETARDATION 610-478-3271
BERKS COUNTY VETERANS AFFAIRS 610-378-5601
BERKS TALKLINE: Administrative Offices 610-921-9820
BERKS TALKLINE: Hotline
11 a.m.-11 p.m. daily
Open for all ages
610-374-8255
toll-free:
800-472-8255
BOYERTOWN AREA MULTI-SERVICE 610-367-6957
BERKS COUNTY CAREERLINK 610-988-1300
CATHOLIC SOCIAL AGENCY 610-376-7144
COUNCIL ON CHEMICAL ABUSE (COCA) 610-376-8669
DEPARTMENT OF VETERANS AFFAIRS:
BERKS COUNTY OUTPATIENT CLINIC
610-208-4717
DEPARTMENT OF VETERANS AFFAIRS HOTLINE 800-827-1000
GREATER BERKS FOOD BANK 610-926-5802
HISPANIC CENTER 610-376-3748
JEWISH FEDERATION OF READING 610-921-2766
LA CASA de la AMISTAD 610-685-1284
LIBERTY RESOURCES 610-432-3880
MEALS ON WHEELS (at Berks Encore) 610-374-3195
SERVICE ACCESS MANAGEMENT ( SAM, INC)
(Crisis Intervention)
610-236-0530
SALVATION ARMY - SHARE 610-777-6555
UNITED DISABILITIES SERVICES 610-685-1653

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SUPPORT GROUPS

ALCOHOLICS ANONYMOUS 610-373-6500
ALS 877-434-7441
ALZHEIMERS DISEASE 610-375-4990
AMERICAN CANCER SOCIETY 610-921-2328
AMERICAN LUNG ASSOCIATION 610-373-0253
BERKS DEAF AND HARD OF HEARING 610-685-4520
BERKS WOMEN IN CRISIS 610-372-4065
BERKS COUNTY ASSOCIATION OF THE BLIND 610-375-8407
BRAIN INJURY SUPPORT GROUP 610-374-0989
BREAST CANCER SUPPORT SERVICES OF BERKS COUNTY 610-375-9925
CANCERVIVORS 610-777-7107
CAREGIVERS OF AGING PERSONS 610-777-7107
GAMBLERS ANONYMOUS 800-547-4615
MENTAL HEALTH ASSOCIATION 610-775-3000
MULTIPLE SCLEROSIS ASSOCIATION 610-376-1309
PARKINSONS SUPPORT GROUP 610-670-4480
STROKE CLUB 610-796-6205

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TRANSPORTATION

BARTA 610-921-0601
Special Service 610-921-2361
COURTESY TRANSPORT 610-373-7886
READING METRO TAXI (wheelchair accessible vans) 610-374-5111
READY RIDE 800-366-0929
VOLUNTEER HOME CARE 610-682-1412

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VOLUNTEER AND EDUCATIONAL OPPORTUNITIES

BERKS COMMUNITY TELEVISION - BCTV 610-374-3065
BERKS COUNTY OFFICE OF AGING:
VOLUNTEER OMBUDSMAN PROGRAM
610-478-6500
BERKS COUNTY PUBLIC LIBRARY 610-378-5260
BERKS ENCORE: APPRISE (INSURANCE COUNSELING) 610-374-3195
BERKS ENCORE: MEALS ON WHEELS 610-374-3195
BERKS ENCORE:
VOLUNTEER INCOME TAX ASSISTANCE
610-374-3195
FOSTER GRANDPARENT PROGRAM 610-478-6500
HISTORICAL SOCIETY OF BERKS COUNTY 610-375-4375
LITERACY COUNCIL OF READING & BERKS COUNTY 610-670-9960
NATIONAL SHUT-IN VISITATION SOCIETY 610-374-6908
PENN STATE COOPERATIVE EXTENSION 610-378-1327
READING PUBLIC LIBRARY (Main Library) 610-655-6350
READING PUBLIC MUSEUM 610-371-5850
UNITED WAY OF BERKS COUNTY 610-371-4550
VOLUNTEER HOME CARE 610-682-1412

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